General Data Protection Regulation

We support the General Data Protection Regulation (GDPR), which becomes enforceable on May 25, 2018, and ensure all our services comply with its provisions.

We are fully committed to our users’ rights to privacy and personal data protection. As an EU resident, you have rights to control information related to your personal data as follows:

  • Understand what information we do collect;
  • Request retrieval of your personal data;
  • Request removal of your personal data.

What Information We Collect

As a part of our services, we collect certain personal information and use 3rd party services (which are GDPR compliant) for the following purposes.

Data Purpose
Email Unique identificator of the user for authorization and only communication channel.
Name Identificator of the user for authorization purposes.
Logins/logouts Temporary state to identify status of the user link with the resource.
Tickets environment Data about users's system environment for support purposes. Data is used to identify possible issues between the product and users' system.
Tickets credentials Temporary site login credentials shared by the user with the platform operators in order to access users' system and identify possible issues between the product and users' system.
Tickets Description Description of the possible issues provided by the user of the platform.
Tickets attachments Additional attached data by the user to describe the possible issues between users' system and the product.
Admin email Unique identifier of the admin, also used as a user name.
Admin name Used to identify the admin of the platform.
Admin password Admin level password to authorize in the platform - encrypted with Bcrypt.
Admin logins/logouts Temporary state to identify status of the admin user link with the resource.
Gravatar Third party service to link user with the profile image service - Gravatar. (Gravatar is GDPR compliant)